We will make every effort to ensure our agency is conducting business in accordance with all applicable laws and regulations.
The survey results will be used to assess client satisfaction in the following areas:
We will review and analyze all data we collect to determine if we are meeting our performance standards. Raw data collected will be reviewed, graphed, analyzed, and summarized by a designated staff person. The original raw data will be maintained and preserved by the agency’s main ofﬁce.
A plan for improving service quality in areas where performance standards are not met will be developed, based on the results of the survey. The plan will include details outlining how the plan will be implemented, by whom, and the projected timeline of implementation.
An annual quality assurance report on the evaluation results and the quality improvement plan will be prepared and distributed by the designated staff to the program supervisor and made available to people receiving our services, and legal representatives, upon request.
Employees and management of Employment Links will be available to respond to customer needs, inquiries, and concerns at any time. Staff will actively listen to, respond to, or make recommendations regarding, the requests or opinions of clients, family members, case managers, or other agency personnel in a professional and polite manner. Staff will respond to all client complaints or a complaint from the client’s legally authorized representative according to the process designated in Employment Links’ “Grievance Policy”.
The written designation of an Individual who is the primary point of contact for matters related to corporate compliance: